Privacy & terms — the deal, in plain words

What data do we use — and what for?

Only what's needed to answer your enquiry, arrange your booking and look after your stay. We never ask for more: no street address, no required phone number on top of your email, no account.

What we don't do: we don't sell your data, we don't send newsletters you didn't ask for, and past guests only hear from us if they've explicitly said yes to that.

Who do we share your data with?

As few parties as possible, and only where it's needed to host you:

• Our staff in Tanen. They receive what they need to welcome you: your name, how many of you are coming, when you arrive, and any dietary needs. Not your payment details, not your correspondence. Since the villa is in Indonesia, these practical details do travel outside the European Economic Area — which is exactly why we keep them to this minimum.
• Our bank. Your deposit and balance are paid by bank transfer directly to the owner; that payment runs solely through the banking system, exactly like any ordinary transfer. All we see is that the amount has arrived — nothing more.
• WhatsApp (Meta). If you choose to message us — the easiest route, but always your choice — that conversation runs on Meta's servers under their own privacy terms. Rather not? Use the form or email instead; you'll get exactly the same answer.
• Our hosting and form providers technically store what you submit through the site. We have data-processing agreements with these parties.

That's the entire list. We don't share your data with anyone else, unless the law requires it.

Your rights

Your data stays yours. You can ask us at any time for:

• Access — what do you hold about me?
• Correction — something's wrong, fix it.
• Deletion — remove my data (we will, except what the law makes us keep — see the table above).
• Restriction or objection — stop using my data, temporarily or permanently.
• Portability — hand my data back to me in a usable file.

One message or email via the contact page is all it takes; you'll hear from us within days, and always within the legal one-month limit. If you feel we've handled things badly, you can complain to the supervisory authority — for the Netherlands that's the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

Security. The site runs entirely over an encrypted connection (HTTPS), and access to booking data is limited to the people actually arranging your stay. Your deposit and balance are paid by bank transfer directly to the owner — you receive the account details in writing beforehand, in your personal booking confirmation, so you know exactly who and where you're paying. No one can promise one hundred percent security on the internet; this is what we do to get as close as possible.

Deposit & balance

• Deposit: once we've confirmed your dates in person, you pay 30% of the total price by bank transfer to the owner, within one month of booking. That makes your booking final.
• Balance: the remainder is due no later than one month before arrival, the same way. We'll send you a reminder in good time — you don't have to track deadlines yourself.
• Always directly to the owner. You pay by bank transfer; every detail — dates, price and the account details — is put in writing in your booking confirmation beforehand, so you know exactly who you're paying.
• What the price includes — breakfast, daily housekeeping, all villa facilities — is listed in full on rooms & rates; the price in our confirmation is all-in, with no hidden surcharges.

Ready to lock in your dates? See if your dates are still open — enquiring is free, and the deposit only follows once your dates are confirmed.

Arrival & departure

• Check-in: the exact check-in time comes with your booking confirmation. Landing early on a morning flight? Message us — the staff are around all day, and you can usually drop your bags and head straight into the garden.
• Check-out: the exact check-out time comes with your booking confirmation. Late flight home? Just ask — there's often room to be flexible, though we can't promise anything when new guests arrive the same day.
• Tell us when you land: share your expected arrival time by WhatsApp beforehand, and someone will be ready for you.

The full house rules — what the staff take care of, how the pool and shared spaces work — come with your booking confirmation and are summarised on the practical page. There aren't many, and they exist mostly so twelve guests can enjoy the same garden at once.

One more question before you book? Just message us — you'll get a personal reply from the same people who look after your stay, and the rest is sorted in a couple of messages.